Frequently Asked Questions (FAQs)

🛒 Orders & Shipping

1. How long does processing take?

• Orders typically process within 1-3 business days (excluding weekends/holidays).

• Delays may occur during peak seasons or for custom products.

2. What are my shipping options?

🇺🇸 Domestic (U.S.)

🌍 International

Note: International customers may owe customs fees.

3. How do I track my order?

• Use the tracking number in your shipping confirmation email

• Visit our Order Tracking page and enter your order number

💳 Payments & Discounts

4. What payment methods do you accept?

• ✅ Credit/Debit Cards (Visa, Mastercard, Amex)

• ✅ PayPal

• ❌ Pre-paid gift cards

5. Do you offer bulk discounts?

• 2 items: 5% off total

• 3 items: 10% off total

• 4+ items: 5% off + free shipping (regardless of order value)

Discounts apply automatically at checkout.

🔁 Returns & Exchanges

6. What’s your return policy?

• 30-day return window from delivery date

• Items must be unused in original packaging

• Handbags must be in perfect condition

7. How do I exchange an item?

1. Email us at [email protected] with:

   • Your order number

   • Reason for exchange

2. A $20 restocking fee may apply

8. What if my item arrives damaged?

We’ll replace it free of charge – no need to return the damaged item.
Email us photos at [email protected].

❓ Troubleshooting

9. I entered the wrong shipping address

Contact us immediately at [email protected]. Changes are only possible before shipment.

10. My order says “Returned to Sender”

We’ll reship your order at no extra cost once received.

11. Website isn’t loading properly

Try:

1. Clearing your browser cache

2. Using a different browser

3. Contacting us at [email protected] with:

   • Screenshot of error

   • Device/browser details

📞 Contact Us

Prefer direct help?
📧 Email: [email protected]📞 Phone: +84977879663🏢 Address: 7989 Tannehill Dr, Pensacola, FL, 32526, United States

Response times: <24 hours for email, immediate for phone calls during business hours.