Return & Refund Policy

Last Updated: December 13, 2024

1. 30-Day Satisfaction Guarantee

You may return most items within 30 days of delivery for a full refund or exchange, provided:
✅ Eligible Items:

  • Unused, in original condition (including tags/manuals).
  • In original packaging with all accessories.

❌ Non-Returnable Items:

  • Custom/personalized products.
  • Opened hygiene items (e.g., ear tips).
  • Final sale/discounted items (unless defective).

2. How to Initiate a Return

  1. Contact Us within 30 days:
  2. Include:
    • Order number.
    • Product name + reason for return.
  3. We’ll email a prepaid return label (U.S. only) or provide return instructions.

International customers: You’re responsible for return shipping costs.

3. Refund Process

  • Timing: Refunds processed within 14 days of receiving your return.
  • Method: Issued to your original payment method.
  • Deductions: Return shipping fees (unless item is defective/damaged).

Note: Bank processing times may add 3–5 business days.

4. Exchanges

For defective/wrong items:

  1. Email us with photos/video of the issue.
  2. We’ll ship a replacement free of charge once the return is received.

5. Return Shipping

  • U.S. Customers: Use our prepaid label for hassle-free returns.
  • International Customers: Ship to:
    Copy
    Earphon.es Returns  
7989 Tannehill Dr  
Pensacola, FL 32526  
United States
  • Recommend: Insured + tracked shipping (we’re not liable for lost/damaged returns).

6. Gift Returns

  • Gift giver receives the refund unless the item was marked “gift” and shipped directly to you.
  • You’ll receive a gift card for the item value if eligible.

7. Late/Missing Refunds?

  1. Check your bank account.
  2. Contact your credit card company (processing times vary).
  3. Email us at [email protected] if unresolved.

8. Contact Us

For urgent issues:
📞 Phone: +84977879663
⏰ Hours: 7AM-17PM GMT-7