Return Policy

Return Policy

If you’d like to return an item to earphon.es, please follow the instructions below within 30 days of delivery.

  • Carefully repackage the items in the original packaging that came with the merchandise. All products must be returned in good condition. If the product received is damaged, please contact Customer Service.

  • Please contact us for return instructions:

    • Customer contact 24/7
    • Phone: +84977879663
    • Email: [email protected]
    • Address: 7158 Tannehill Dr, Pensacola, FL, 32526, United States

  • Shipments must be pre-dispatched using a traceable method like USPS or insured mail.

Please note:

  • Customers are responsible for the cost of returning the products to us. Shipping and handling charges and other fees are not reimbursed. We cannot accept cash payments on delivery. 
  • You need to provide a valid tracking number when filling out the return form for your return to be processed successfully.
  • Regular products can be returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for exchange.   

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If a refund is due, it will be issued within 7 days. Please note that, depending on the financial institution, it will take another 3-5 business days for the credit to be applied to your account.   

Have any questions?

The earphon.es Team is happy to help!

Email us at: [email protected]

Refund Policy

Returns

We understand that there are times you might not like your product, and we offer a 30-day window to return your product for a refund if it is in unused and excellent condition. If you would like to return your item, there is a $20 restocking fee, and you will be responsible for paying for the shipping back to us. To ensure a refund, please contact us at Email: [email protected] before returning the item for return instructions.   

Exchange

To exchange a product, please contact us at Email: [email address removed] and we will process the exchange. A $20 restocking fee may apply.

Defective

If you discover your order is defective, please contact us at Email: [email protected] with photos of the product (no need to return the item). We will immediately send a replacement product.

Not as described or wrong product

If you discover your order is not as described or is the wrong product, please contact us at Email: [email protected] with photos of the product. We will provide a return shipping label, and once it is tracked, we will ship a replacement product immediately.

Change of mind:

Change of mind is not acceptable. No returns or refunds will be processed.

Please Note! Color or texture may vary from the photo as each product is natural and handmade.

Cancel order

We usually ship orders immediately.

Therefore, if you would like to cancel your order, please contact us immediately. We will send a request to the processing department, but we cannot guarantee cancellation. However, you can always return the order once you receive it.   

  • All refunds will be issued after receiving the returned product and inspecting it. It may take up to 7 days to reflect in your bank account. We really try hard to make our customers satisfied.

Customer contact 24/7

  • Phone: +84977879663
  • Email: [email protected]
  • Address: 7158 Tannehill Dr, Pensacola, FL, 32526, United States

Important note: For custom-printed products, refunds are not available. Refunds are only issued for incorrect designs, sizes, or damaged goods.