Moondrop Kato In-Ear Headphones – Audiophile Sound Quality

Processing Time:

• Orders are typically processed within 2-3 business days. Processing times may be longer during holiday seasons or for complex orders. Please refer to the product description for any specific processing details.

Shipping Options:

• Domestic (within the US):
  • Standard Shipping (3-15 Business days): $19.99 + $9.99 per additional item.
  • Free Shipping (9-21 Business days).
• International:
  • Standard Shipping (15-25 Business days): $49.99 + $29.99 per additional item.
  • Free Shipping (21-35 Business days).

Shipping Carriers:

• We utilize reliable shipping carriers such as USPS, FedEx, and DHL to ensure timely delivery. The specific carrier used may vary depending on the destination and shipping option selected.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s status on the carrier’s website.   

Delivery Estimates:

• While we strive to meet the estimated delivery times, please note that they are approximate and may be affected by factors beyond our control, such as weather conditions, customs clearance, and carrier delays.

Return & Refund Policy

Return Eligibility:

• You may return most items within 3 days of delivery for a refund, replacement, or store credit.
• Special or custom products may only be eligible for an exchange.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Return Process:   

1. Contact Customer Service: Contact our customer service team via email ([email protected]) or phone (+84977879663) within 3 days of receiving your order to initiate a return.
2. Receive Return Instructions: Our customer service team will provide you with detailed return instructions and a return shipping address.
3. Pack and Ship: Pack the item securely in its original packaging. You are responsible for the return shipping costs. We recommend using a traceable shipping method with insurance.
4. Provide Tracking Information: Once you have shipped the return package, please provide us with the tracking number.

Refunds:

• Once your return is received and inspected, you will receive an email notification.
• If your return is approved, a refund will be processed within 7 business days.
• Please allow an additional 3-5 business days for the refund to be credited to your account.

Non-Returnable Items:

• Certain items are non-returnable, including:
  • Gift cards
  • Perishable goods
  • Intimate or sanitary goods
  • Health and personal care items
  • Hazardous materials
  • Flammable liquids or gases

Order Changes:

• Once your order has been confirmed, it cannot be modified or canceled. If you wish to return a product, please follow the return procedures outlined above.

Lost or Damaged Packages:

• If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier first.   
• If the issue persists, please contact our customer service team, and we will do our best to assist you.
• In the rare event that your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.   

Contact Us:

• If you have any questions or concerns, please do not hesitate to contact our customer service team.
• Email: [email protected]
• Phone: +84977879663
• Address: 7989 Tannehill Dr, Pensacola, FL, 32526, United States

Please Note:

• This policy is subject to change without prior notice.
• We reserve the right to refuse any returns that do not meet the above criteria.

Earphon.es - Live the Rhythm Team