Shipping Policy

Processing Time:

  • Orders are typically processed within 2-3 business days. Processing times may be longer during holiday seasons or for complex orders. Please refer to the product description for any specific processing details.

Shipping Options & Delivery Estimates:

We offer a variety of shipping options to meet your needs. Estimated delivery times are calculated from the date your order is shipped, not the date the order is placed.

  • Domestic (within the US):
    • Standard Shipping (5-20 business days): $4.99 + $2 per additional item.
    • Free Shipping (15-25 business days).
  • International:
    • Standard Shipping (15-25 business days): $5.99 + $2.99 per additional item.
    • Free Shipping (21-35 business days).

Shipping Carriers:

  • We utilize reliable shipping carriers such as USPS, FedEx, and DHL to ensure timely delivery. The specific carrier used may vary depending on the destination and shipping option selected.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s status on the carrier’s website.   

Shipping Fees:

  • Shipping fees are calculated based on the destination, shipping method, and the number of items in your order.
  • You can view the shipping cost for your order before you complete checkout.

Delivery Estimates:

  • While we strive to meet the estimated delivery times, please note that they are approximate and may be affected by factors beyond our control, such as:
    • Weather conditions
    • Customs clearance (for international orders)
    • Carrier delays
    • Incorrect shipping addresses

International Shipping:

  • For international orders, please note that you may be responsible for any applicable customs duties, taxes, and import fees. These charges are determined by your local customs authority and are not included in the shipping cost.

Address Changes:

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to change your shipping address after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that the address can be changed once the order has been processed.   

Lost or Damaged Packages:

  • If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier first.   
  • If the issue persists, please contact our customer service team, and we will do our best to assist you.
  • In the rare event that your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.   

Contact Us:

  • If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team.   
  • Email: [email protected]
  • Phone: +84977879663

We are committed to providing you with a smooth and efficient shipping experience.